How we operate

Terms & Conditions

Things you need to know:

1.  Parties: – Agreement is between Country Home Shutters Limited (CHS) and the the Purchaser named on the                                 estimate/quotation and may  not be assigned without CHS prior written consent.
2.  Deposit: – All estimates/quotations need to be secured with a 60% deposit but not limited to. Each estimate/quotation is judged       on it’s own merit and CHS reserves the right to ask for a deposit.
3.  Cancellation: – Once an estimate/quotation has been verbally accepted or by email and secured by a deposit, and the Purchaser        then wishes to cancel for whatever reason, CHS shall not be obliged to refund the deposit as shutters are tailor made to that              specific purchaser.
4.  Survey: – All surveys are conducted for free in measuring and determining the style, range and colour of the shutters.
     It is up to the householder/Purchaser to determine that they understand exactly what they have agreed upon concerning the              style, range, colour, hinges, frames, tilt rods, etc of the shutters so that there is no confusion. Although CHS will endeavour to              explain everything clearly, the onus rests on the householder/purchaser to make sure they understand what was discussed. No            alterations to design etc can be changed once order has been placed.
5.  Liability: – CHS accepts no liability of any sort relating to any damage caused by the installation of the shutters. CHS do take                precautions when working in or around the Purchaser’s property. It remains the Purchaser’s responsibility to remove any furniture        or items that might obscure the installation and should any household item become damaged, CHS again accepts no liability.
6.  Installation: – The date of any installation will be confirmed between the Purchaser and CHS but not be limited to specific dates          due to the variations of transit by sea.
7.  Payments:
     -1. CHS will only accept CASH, BACS/ONLINE and DEBIT / CREDIT card  (Visa and MasterCard) payments.
     -2. Balance of payment to be paid upon completion of work, no later than 3 days from completion.
     -3. Late payments after 3 days will incur a penalty charge of 4% on the whole amount.
     -4. Should any monies still be owed without written consent, then CHS reserves the right to proceed with legal actions and any                 incurred costs will be for the Purchaser’s account.
     -5. CHS owns the rights to the shutter until paid in full when it is transferred to the homeowner/Purchaser.
     -6. Vat:- CHS is vat registered and any estimates/quotations will be inclusive of vat.
8.  Warranty/Guarantee: – In addition to your statutory rights, all work carries a 5 year guarantee from date of installation in respect           of any fault as a result of workmanship. 
9.  Complaints: – The Purchaser agrees to notify CHS in writing and give us sufficient opportunity in which to remedy any complaints       that they might have.
10. Law: – Nothing in these terms & conditions reduces your statutory rights relating to faulty goods including any failure to carry out       our obligation.

                                                 Country Home Shutters  Limited                  Company Number: 13419877